First-time withdrawals/no saved addresses

You’ll need to add an address before you can withdraw crypto. Here’s how: How to create a Wallet Address – Pepperstone

If you don’t have 2FA enabled:

• You’ll be prompted to enable 2FA before you can proceed with your withdrawal.
• To set up a 2FA authenticator app, follow these steps.

Follow the steps below to withdraw crypto to a verified personal wallet address.

Step 1: Go to Wallet

• Log into your Pepperstone Crypto account
• Click the wallet icon in the top-right corner.

Step 2: Select your cryptocurrency

• Choose cryptocurrency you want to withdraw (example ETH) and and click the three vertical dots (⋮) next to the token 
• Click on Withdraw ETH

Step 3: Select the network

• Select the network you want to use for the withdrawal.
• Make sure the network matches the network supported by your personal wallet address.

Step 4: Enter your withdrawal details

• Select your personal wallet address from the dropdown list.
• This should be the personal wallet address you previously added to your Address Book.
• Enter the amount you want to withdraw, then click Next.

Step 5: Review and confirm your withdrawal

• Review the recipient address and crypto amount carefully.
• Once you have confirmed that the details are correct, click Confirm.

Step 6: Authorise your withdrawal

• Authorise the withdrawal using the following verification methods in this order:

1. Authenticator App

Once you’ve successfully entered your authenticator code, a green tick will appear next to it.
 

2. Email OTP

               Once you’ve successfully entered your email OTP code, a green tick will appear next to it.

 3. SMS OTP

Make sure you complete each step in the order shown above.

Step 7: Complete the self-declaration

• You will be prompted to complete a self-declaration.
• Review the information carefully, then tick the checkbox to confirm that the information you have provided is accurate and truthful.
• Click Next.

Step 8: View your withdrawal details

• You will see a "Verifying Withdrawal" prompt.
• Click View Details to view the status of your withdrawal.

Step 9: Check your withdrawal status

• Review the withdrawal status shown in the withdrawal details.
• The status will change to Completed once the withdrawal has received the minimum required blockchain confirmations and the internal review has been completed.

Crypto withdrawal fee & Minimum withdrawal amount