You may need to reset two-factor authentication (2FA) if you want to change your authenticator app or have lost access to it.
If you still have access to your current authenticator app, you can disable 2FA directly from your Pepperstone Crypto account. Otherwise, please contact our Support team for assistance.
In this guide, you’ll learn how to:
Reset 2FA if you still have access to your authenticator app.
Contact Support if you no longer have access to your authenticator app.
How to disable two-factor authentication (2FA) on the Website
If you still have access to your current 2FA
Step 1: Go to Security
- Log in to your Pepperstone Crypto account.
- Click the profile icon in the top-right corner and select Security.
Step 2: Disable the authenticator app
- In the Authenticator app section, click Disable.
Step 3: Confirm
- When prompted to confirm that you want to disable 2FA, click Disable 2FA.
Step 4: Enter your 2FA code
- Enter the current code from your authenticator app.
Step 5: Check the confirmation
- Once 2FA has been successfully disabled, a notification will appear in the top-right corner confirming:
“Authenticator app disabled”
Step 6: Set up a new 2FA connection
- You can now enable a new 2FA connection by following the setup process and scanning the QR code.
How to disable two-factor authentication (2FA) on the App
Step 1: Go to Security
Log in to your Pepperstone Crypto account.
Click the Profile icon in the top-left corner.
Select Security.
In the Two-Factor Authentication (2FA) section, click the arrow next to ‘Enabled’.
You’ll be prompted to confirm that you want to disable 2FA. Click Disable 2FA to proceed.
Enter the 6-digit authentication code from your authenticator app.
Step 5: Confirm 2FA Is Disabled
You’ll see a confirmation notification stating, ‘2FA successfully disabled’.
If you no longer have access to your current 2FA
If you do not have access to your current authenticator app or 2FA code, please contact us via Live Chat or email and our Customer Support team will assist you.