Start by checking these common issues and solutions: 

• Marked as spam: Check your spam/junk folder. If that’s where we’ve landed, make sure you mark our email as safe so future messages don’t suffer the same fate!
• Logged out of email: Make sure you’re logged into the email address registered to your Pepperstone Crypto account. If you’ve been signed out, log in again and refresh your email.
• Incorrect email address: Typos happen. Double-check you've entered your email address correctly.
• Email delays: Sometimes email providers are just slow to deliver. If you haven’t received the email after a few minutes, try resending the code.
• Email blocklists: Your email service provider may be blocking our messages, mistakenly thinking we’re not a genuine sender. Make sure you add our email domain (@pcrypto.com) to your whitelist or contact your email provider.
• Full mailbox: If your inbox is full, there may not be room for our emails. Free up some space and try again.
• Unusual email domain: If possible we recommend creating your Pepperstone Crypto account using an email address from a common domain, like Gmail or Outlook.

If all else fails, get in touch and we’ll get to the bottom of what’s going on.