We’d like to inform you of scheduled system maintenance on 17 October 2026, from 6:00 PM to 8:00 PM Melbourne time to support system improvements.

Please note that your account activity will not be disrupted. You can continue using the app and web platform for deposits, withdrawals, trading and other account activities as usual.

🔧 Affected Services

The following support services will be temporarily unavailable during the maintenance window:

❌ Chatbot: Unavailable from 6:00 PM to 8:00 PM Melbourne time
❌ Support Requests: Unable to submit support requests through the app or web during the downtime
❌ Customer Support: Our team will be unable to access the support system during this period

✅ What You Can Still Do

All account services will remain available, including:

• AUD deposits and withdrawals
• Crypto deposits and withdrawals
• Spot trading
• Convert
• View your wallet balances
• Access your transaction history

You can also email us directly at support@pcrypto.com if you need assistance during the downtime. Our team will follow up on your enquiry after 8:00 PM Melbourne time.

After the Maintenance Window

From 8:00 PM to 10:00 PM Melbourne time, the chatbot will be available, but with limited functionality. Any enquiries submitted through the chatbot during this period will be logged for our Customer Support team to follow up.

All support services are expected to resume as normal once the maintenance is complete. If there are any changes to the timeline, we’ll keep you updated through this announcement page.

We apologise for any inconvenience and appreciate your understanding.